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Welcome to ktmgift.com!

ktmgift.com is a quality gifting brand in Nepal, operated by Ktmgift Pvt. Ltd., a leading private company registered in Nepal.

These Terms & Conditions outline the rules for using our website and services. By accessing or ordering from ktmgift.com, you agree to be bound by these terms. If you disagree, please refrain from using our website.

1. About Us

2. Website Access

Ktmgift strives to provide uninterrupted access to our website. However, we reserve the right to block access to users who engage in fraudulent activities, violate these Terms & Conditions, or disrupt website operations. We may also take legal action based on Nepalese law.

3. Intellectual Property

All trademarks, service marks, trade names, logos, copyrights, patents, trade secrets, and other proprietary rights associated with our website, its content, features, functions, and products belong to Ktmgift Pvt. Ltd. This includes product images, social media content, and all other website properties. You are prohibited from using any of our content without our prior written consent.

4. Prohibited Uses

You are prohibited from:

  • Accessing, interfering with, or damaging our website, systems, hardware, software, networks, or technology without our permission.
  • Uploading or transmitting any viruses, malware, adware, spyware, worms, or other harmful programs or codes.
  • Engaging in fraudulent activities.
  • Using the website for any illegal purpose.

5. Legal Use and Global Accessibility

  • Website Use: Our website is intended for customer use. While we adhere to all applicable Nepalese laws and regulations, you agree to comply with the laws of your jurisdiction when using our website.
  • Global Accessibility: Anyone can visit our website and browse our products. However, due to import/export restrictions and logistical limitations, we can only fulfill orders with delivery addresses in Nepal. We are currently unable to deliver or access our website to specific countries including Cuba, Iran, North Korea, Syria, Crimea region of Ukraine, Donetsk and Luhansk People's Republics in Ukraine, Sudan, Lebanon, Golan heights, The West Bank, and The Gaza Strip.

6. Your Data Security

Ktmgift values our customers and prioritizes data security. We are committed to protecting your information and will not sell or breach your data. We focus on maintaining a secure environment for your information.

7. Communication

We value your feedback and strive to provide excellent customer service. Our staff communicates respectfully and follows Nepalese laws. If anyone engages in illegal communication or activities with our staff, we reserve the right to take legal action. We value both our customers and staff, and we strive to create a positive experience for everyone.

8. Products

  • Order Acceptance and Availability: Orders are subject to acceptance and availability, which may vary depending on the shipping destination.
  • Product Descriptions: Each product is sold based on its product description. We strive to ensure accuracy in all details, descriptions, and prices. However, minor discrepancies may occur due to inadvertent errors. We reserve the right to correct any errors and cancel orders arising from such occurrences.
  • Product Images: Website product images are for illustrative purposes only. Your product and packaging may vary slightly from the advertised images due to device display variations.
  • Product Inquiries and Complaints: For any questions or complaints regarding our products, please contact us through our contact page: https://ktmgift.com/pages/contact

9. Product Availability

We strive to maintain a 100% in-stock policy. In rare instances of stock errors, we will contact you to discuss product availability and offer alternative options, if available.

10. Delivery

  • Delivery Areas: We deliver our products throughout Nepal, including popular cities and villages. However, some items like cakes, flowers, alcohol, or fragile products may have delivery Unavailable within certain areas.
  • Delivery Lead Times: Lead times vary based on area and destination and will be confirmed upon shipment. Delivery dates are estimates and cannot be guaranteed.
  • Delivery Delays: We will notify you via email or phone call if your delivery is delayed due to any unforeseen circumstances.
  • Force Majeure: In cases of natural disasters, earthquakes, political strikes, or other unforeseen
  • Price:

        Prices, discounts, and offers displayed on our website are final.
        We reserve the right to change prices at any time.

  • Promotions:

       We may offer promotions, which are subject to change or termination at any time.

  • Warranty:

       We sell quality products and provide warranties as offered by the  manufacturer.

We take pride in offering quality products and stand behind the items we sell. Our commitment to excellence extends to the warranties provided by the manufacturers of our products. If you encounter any issues with the quality or performance of a product, we encourage you to reach out to our customer service team for assistance.

Please note that certain items, such as foods, fruits, nuts, and packaging materials, are exempt from our standard return and refund policy due to health and safety regulations. However, in the rare event that a human error results in the delivery of expired or defective items, we will gladly accept returns or provide refunds within 3 days of delivery.

Our goal is to ensure your complete satisfaction with every purchase. If you have any concerns about the quality or condition of a product, please don't hesitate to contact us. Your feedback helps us uphold our commitment to delivering exceptional products and service.

Please contact us at https://ktmgift.com/pages/contact for any queries or concerns.

For More Details, Please Visit Terms of Services Page

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